Testimonials
We want to express our thanks to you and your staff at Reliable Caregivers for your cooperation and help over the last few months. It has meant a lot during a difficult period. Your expression of sympathy meant a lot to us. Luz was impressed with your agency and having been a hospice nurse, heard good things about you. I would recommend you to any and all friends.
-Julie M., San Francisco
Posted on Yelp by Dryden B., Santa Rosa, CA on 12/17/11
Look no further for In Home Care for your loved one! I searched and when I found Reliable who was recommended to me by St. Mary's I was so relieved. My Mother who then had just turned 89 was coming out of a long stay in the hospital two and a half years ago, and Reliable took care of everything for me in her home. In the years I have worked with the staff, I have found everyone to be first and foremost concerened about My Moms well being. I have never heard the words "NO" , "We can't do that", or "That is not in our job description". Communication is key to me because I live an hour away. I have no worries or fears because I can reach someone at Reliable 24/7. I appreciate the home checks they do as well as the on-going training they give their employees. I can only hope that when my husband and I are in our 90's that Reliable will be there to help us with the same compassion, knowledge and professionalism.
My name is A.M. and I arranged for your company to provide 24 hour care for my sister 2 weeks ago.
She passed away Sunday Oct 2, 2011 and your wonderful employee, Elena, was with her. Elena was a kind and competent attendant to my sister in her final days. She jumped right in the first day when she helped me get her to her doctor's appointment. Elena provided excellent care to her and met her every need which was just what I wanted for her in her final days.
When my sister's breathing changed Sunday morning, Elena immediately called the hospice nurse on call who suggested Elena give her a small [pre-filled] dose of oral morphine. Elena said she did that and her breathing just slowed down. I didn't think she would die that day but from what Elena told me, the two of them had some really nice conversations Saturday evening and Sunday morning. I think my sister picked her time. She had said goodbye to much of the family and two dear friends on Saturday. I think she was ready.
While I had hoped to be there when she died, I feel so good about having Elena there with her. Not only was my sister not alone, she was in excellent, caring hands.
I have just as much admiration for Maricel who was with her when she first came home on Friday and was with her until Wednesday, when Elena came. Maricel was so sweet and conscientious with her. Kind and gentle. Her notes in the binder were phenomenal! So detailed. She really cared about her. We both cried when she left.
Please, please share this email with Maricel and Elena.
Thank you all so much. I will recommend your agency to any of my friends who may need you.
- A.M., (sister)
Posted on Yelp by Cecelia P., Edmonds, WA on 12/16/11
As a nurse, I've worked with Reliable Caregivers in two premier facilities over several years. I found them always to be responsive to the individual needs of our residents, and they were excellent at communicating with me and the families as well. I was always able to reach a live person if any issues were to arise. I know that if the residents could use the internet, they would have high praise for Reliable's service as well!
Posted on Yelp by Siggi E, San Francisco, CA. on 12/14/11
I recently had a medical emergency and needed 24 hour in-house care for several days as well as follow-up care visits.
Talya Onorato and her team at Reliable Caregivers did an excellent job by selecting matching personality caregivers who took great care of me while I was physically incapacitated. All their arrangements were efficient and always on time.
I enjoyed working with very pleasant and friendly caregivers who would not even accept a gratuity (company policy). Great team, very happy patient...!
Posted on Yelp by Joan M., Oakland, CA on 8/11/11
This agency is just what they say---Reliable! No one, and I mean no one, cares as much about their patients as Reliable does. If you are looking for quality caregivers who have been trained and bonded, hire Reliable. Your family member will be in good hands
“Reliable was a lifesaver. Their caregiver appeared at just the right time. They helped our family when we needed it most and with professionalism and great service. I highly recommend them.”
- J.M., San Francisco, CA
Posted on Yelp by Peggy L., Kailua, HI on 11/21/11
I recently worked with Linda Leary, RN and owner, and Talya Onorato, Gerontologist and I was so impressed with their knowledge of their business, their efficiency and organization, but mostly their dedication to the clients they serve. As a physician, that is of utmost importance to me...what a team!
"Thank you and your staff for such excellent service. You immediately answered all of our questions (and calmed our concerns) at the beginning of this journey, supplied us with an abundance of candidates to interview, and was extremely helpful when one candidate wasn't a match, and quick to help us find a new one. My Mom absolutely adores (A) and (P). In the past couple of months they have become our family. (My two kids even enjoy interacting with them as they have read a book with them and even have indulged them in a game of hide and seek once in a while.)
If it weren't for (A), (P), and the services of Reliable Caregivers, my family would have been a WRECK trying to provide for my mother the past couple of months. With them on duty, we were assured that she was receiving the best care AND if it not for them, my Mom's recovery would not have progressed as well as it has. They were encouraging and patient with her each step of the way and were faithful in helping her with her daily therapies and then some (and believe me, my Mom can be pretty stubborn). They were always professional and have a very good work ethic. My family thanks you and them with all of our hearts.
Thank you again… And if we find ourselves in need of Reliable's services again, we will give you a call. (I hope that we don't but it is nice to know that you are an agency we can trust!)"
- S.J.C,. (daughter)
"I wanted to write to comment specifically on the care that my father received with (caregiver) after his recent stroke.
I work in the health care profession myself as a physician and as a result I have had considerable experience in observing caretakers in my own hospital. It would be an understatement to say that (caregiver) is unquestionably one of the finest care givers with whom I have ever had the privilege of working. This was naturally a difficult and stressful time for me and my family. I would say that it was in large part due to (caregiver's) expert care, patience, and extraordinary compassion that we were able to get through the week leading up to my son's Bar Mitzvah. We felt so priveleged and fortunate to have his assistance with my father.
(Caregiver) impressed not only me and my family with the excellence of his care, but also our numerous friends and extended family members. Several of our guests came up to me or called me to comment spontaneously on thier observations of (caregiver) in his interactions with my father. He was able to provide my father with a sense of dignity and respect at a time when it felt so much had been lost. He showed remarkable flexibility, discretion and an uncanny nature of being able to adapt to a complicated and unpredictable schedule. We felt understood as a family, respected, and reassured by his calm and competent presence. It is clear also that he is a person of the highest integrity.
Thank you so much for your help. My father is safely back home in Zimbabwe now, but still remembers the kindness of his time with (caregiver). We will certainly remember our contact with your agency and speak of you in the highest possible terms."
- R.J.S., MD (son)
"The caregivers treated my mother and her entire family with kindness and respect. They made the difficult times much easier to deal with.
And I appreciated the agency working with me to find the right fit, always being willing and able to find a replacement as we went through a few before finding the right weekend caregiver.
It gave me great peace of mind to know that I would not have to scramble if a caregiver needed to take the day off.
Everyone at Reliable responded with efficiency and kindness even in the most difficult of circumstances."
- H.G., (daughter)
"My family found Reliable Caregivers when we were at our worst: in crisis. Who knew that it would turn out to be the best of things!
My 83-year-old father had collapsed with severe colon infection. It was clear that this time, unlike previous issues requiring hospitalization that he could not be at home unless there was a professional caregiver on hand.
Thank God for Reliable! Owner Linda Leary met with us in person and zeroed in on our family dynamics, needs, limitations (and our strengths!) and was able to match us with a caregiver who fit in with both my parent's personalities (which are quite different) and work well with both.
Our caregiver was able to get my father- a stubborn man- to cooperate with her and he more-or-less fell "in love" with her, coming to realize that having home help didn't make him less independent, but more independent.
Not only was our caregiver able to attend to Dad's nursing needs, enabling him to be at home, her presence freed up my mother's time, so that my mother was finally able to attend to her own health issues and social needs. Our caregiver even helped Mom catch up on some of the light household tasks that had been left by the wayside while previously caring for Dad, such as sorting out the linen closet, helping make a list of home repairs that needed doing, and even hemming my father's pants, which Mom simple hadn't been able to get to.
But the most critical part was the caregiver's combination of unobtrusiveness when not needed and absolute availability when she was needed. My parents both felt they could live their lives and do their usual routines without feeling intruded upon.
Linda Leary and Reliable Caregivers are astute in their practical skills, logistical handling, their compassion and sensitivity to the differing family dynamics, their monitoring and follow-ups. They listen to what you, the client, has to say, and accommodate, leaving you, the client, in control.
Thank you Thank you Thank you, Reliable! You helped my parents help themselves, thus enabling this long-distance daughter, living 900 miles away, to sleep at night!
- D.S., Seattle
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