Director of Client Services
Catherine Reid, LCSW, leads the Care Management team. A graduate of Fordham University’s School of Social Work, she received her MSW in 2000. She has over 10 years experience in the field of geriatrics, providing clinical oversight and development of programs that enhance the quality of life of older adults.
Client Care Managers
Victoria Black, MA Gerontology, has 5 years of experience in the senior living industry. Her Master’s thesis emphasized the idea of Quality of Life at the End of Life. Her growth through the company has given her breadth and depth as a valued Client Care Manager for Reliable.
Talya Onorato, MA Gerontology, has enjoyed over 13 years working with the elderly. She specializes in dementia care and caregiver strategies. She has worked in an Adult Day Program, administrated an Assisted Living Facility, and volunteered for several agencies. Talya thrives at helping older adults receive the highest level of care while maintaining their dignity and independence.
Erin Tordsen, MA Gerontology, has 5 years of experience working with the elderly. She has volunteered for adult day care and hospice in the past and spent 2 years working with the SF Long-Term Care Ombudsman Program.
How Our Care Managers Work
They use a multi-step care management process that is carefully planned and orchestrated to ensure you and your family are receiving the best possible care at all times. Care management is included in our pricing.
Proper identification of need is determined at the outset. This confidential personal assessment visit includes the individual, often members of the family and appropriate medical team. Together, they determine the initial plan of care.
We match the most appropriate caregiver. Based on the individual’s needs and input from the family, the most appropriate caregiver is identified and matched from the Reliable Caregivers team.
Thorough training makes a difference. The Care Manager oversees the placement and training of the caregiver so they understand any special needs that may be required. Caregivers receive ongoing training to sharpen their skills.
Ongoing supervision gives you peace of mind. A Care Manager carefully monitors the progress of the case, making sure the best possible care is being provided. These regular visits are scheduled at your convenience.
Additional Leadership Staff
Denise Alexander, Staffing Supervisor, has over 9 years of experience, ensuring that each caregiver’s skill set is properly matched to the specific needs of each patient. She oversees the Staffing Coordinators, ensuring that all Clients are provided the highest level of care they can always expect from a Reliable caregiver.
Susan Anastasio is the Director of Business Development for Reliable Caregivers. For over 20 years, she has been active in the healthcare industry working closely with physicians, case managers, social workers, and other healthcare professionals ensuring communication and coordination of patient needs. Her relevant industry experience has contributed to Reliable Caregivers ranking multiple times among the “Top 100 Women-Owned Businesses” by the San Francisco Business Times.